Return policy

100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.

 

Below is all the information you need for returning your Orvis merchandise for a refund or exchange.

Return To Store

Return your store or website purchase in any of our Orvis Retail locations (Orvis-Authorized Dealers are not able to process returns). Bring your item, its original packaging and tags (if available), and proof of purchase and our associates can quickly and easily process your refund or exchange in the store. For items purchased with credit cards, please bring the original card to receive your refund. If the original form of payment is unavailable, refunds will be issued as an Orvis gift card.

Please note: Returns without proof of purchase will be refunded as a Gift Card.

Return A Website Purchase By Mail

Start a mail-in return for orders placed online, over the phone, or for in-store pickup using our self-service portal. Connect to your order details using the order number and billing zip code (found in your order confirmation email) to get started. Instructions will be provided in the portal based on your selections.

Please note: $6.95 will be deducted from your refund to cover return shipping when you use the prepaid shipping label provided. 

Return A Gift By Mail

If you have the original order or transaction number, you can set up your gift return using our self-service portal. If you do not have the order or transaction details, our customer service team is happy to help–contact us via Live Chat or Email.

Please note: All gifts returned by mail will be refunded in the form of an Orvis Gift Card issued to the gift recipient's name and email address. If the gift recipient contact details are incomplete, the original purchaser will be refunded.       

Return A Retail Purchase By Mail

You can set up your retail purchase return using our self-service portal. Use the button below to start your mail-in return with information from your store receipt.

Please note: $6.95 will be deducted from your refund to cover return shipping when you use the prepaid shipping label provided.